At Scrini AI Tech LLP (“Scrini”, “we”, “our”), transparency and fairness are core to how we do business. This Refund & Credit Policy explains how charges, credits, and refunds are handled for our Services.
1. Usage-Based Charging
Scrini AI operates on a credit-based usage model.
Credits are consumed only for completed tasks (e.g., successful candidate screening, completed AI calls, scheduled interviews, or workflows that reach completion).
Failed tasks (e.g., dropped calls, incomplete automations, system errors) will not deduct credits from your balance.
2. Non-Refundable Credits
All purchased credits are non-refundable.
Credits cannot be exchanged for cash or monetary reimbursement under any circumstances.
Credits are valid for use during the active subscription term and expire at the end of the term if unused. Expired credits do not roll over.
3. Subscription Fees
Subscription fees (monthly, quarterly, or annual) are billed in advance and are non-refundable, even if you stop using the Service before the end of the billing period.
Downgrades or cancellations will take effect at the next renewal date; no pro-rated refunds are issued.
4. Service Interruptions
In the rare case of a prolonged service outage (greater than 24 hours of downtime in a billing cycle), Scrini may, at its sole discretion, provide service credits as compensation.
Service credits are applied to your account for future use and are not redeemable for cash.
5. Disputed Charges
If you believe you were incorrectly charged for a task, you must notify us within 7 business days of the charge.
Upon validation, we will issue equivalent credits back to your account balance.
6. Contact Us
Questions about this Refund & Credit Policy?
📧 support@scrini.ai
📞 +91-9457234349
📍 Scrini AI Tech LLP, Gali No.12/3, Burari, City Delhi, North Delhi, Delhi – 110084, India